Chapter 1What is AI Social Messaging?
What is AI Social Messaging?
AI Social Messaging is a unified inbox that surfaces Facebook Messenger and LinkedIn DM conversations side-by-side. For each thread, the AI reads the full conversation history, analyses intent, and drafts a context-aware reply in your brand voice — ready for you to review and send with a single click.
Phase 1 (current release) covers:
- Facebook Messenger — inbound DMs from page visitors
- LinkedIn — inbound connection messages and InMail replies
Instagram Direct, Twitter/X DMs, and WhatsApp Business are on the roadmap for Phase 2.